Privacy Practices in Raleigh, North Carolina
Last Updated: 10/25/2026
Details you share and information gathered during service
Last updated: October 2026
When you request pest control from North Carolina Pest Pros, we may collect your name, phone number, email address, and the address where you need service. We also keep appointment preferences, access instructions, details about the pest concern, and other information you include in a call, email, or website form. Please share only details needed to arrange or provide service.
Our website may collect basic technical information, such as browser type, pages visited, and general interaction data, through analytics tools. This helps us understand how visitors use the site and find technical problems.
Information you provide may be combined with service records so our team can respond to your request and keep accurate account details. We do not ask for sensitive personal information through ordinary service forms.
If you have questions about information collected during an inquiry or appointment, contact us using the details in the final section.
How customer details support pest control service
We use the information you provide to answer questions, prepare for appointments, confirm service addresses, and coordinate visits. Appointment details and notes about a pest concern help our team understand what you requested and communicate relevant service information. We may contact you by phone, email, or text about an inquiry, a scheduled visit, payment, or a service reminder.
Payment information is used to process charges related to service. Payment handling may be provided through a third-party processor; we do not use your details for unrelated purposes simply because you requested pest control.
We may also use limited website and inquiry information to maintain our records, review site performance, and respond to customer needs. North Carolina Pest Pros does not sell customer personal information.
We share information only as needed to provide requested service, operate supporting tools, or meet legal obligations.
Outside services that help run our website and appointments
North Carolina Pest Pros may use third-party tools for scheduling, payment processing, and website analytics. These services help us manage appointment requests, handle transactions, and understand how visitors use our website. When a tool processes information on our behalf, it may receive details needed for its specific function, such as contact or appointment information for scheduling or transaction details for payment processing.
Each provider has its own privacy practices and policy. We do not control how an outside provider collects or handles information on its platform, so we encourage you to review that provider’s policy when using its service.
We do not name a particular provider here because the tools supporting our operations may change. Our use of these services is limited to ordinary business functions described in this policy; we do not authorize them to sell your personal information on our behalf. Contact us if you would like to ask which categories of tools may apply to your interaction.
Cookies used for site functions and basic analytics
Our website may use cookies or similar browser storage to support basic site functions and analytics. These small files can help pages work as intended and provide general information about how visitors use the site, such as which pages are visited. We use this information to maintain the website and identify areas that may need attention.
We do not use cookies for advertising or ad tracking. You can review cookie settings in your browser and choose to block or remove cookies.
If you disable them, some basic website functions may not work as expected. Browser controls vary, so consult your browser’s help information for instructions.
Analytics information is used to understand site activity, not to identify you personally through advertising profiles. This policy explains our current approach to cookies; if our use changes, we will update this section to describe the change.
How long we keep service and inquiry records
We keep customer information only for as long as it is reasonably needed for the purposes described in this policy. Service records may be retained to document completed work, respond to follow-up questions, support applicable warranty matters, and meet legal or compliance requirements. The time needed can vary based on the service and the records involved.
Information submitted through a website form or other inquiry is generally kept while we respond to and resolve the request. After that, we may retain relevant details as part of our business records where needed for service history or legal obligations.
You may ask us to delete information, and we will review the request. Some records may need to be kept when retention is required or reasonably necessary for business or compliance purposes.
When information is no longer needed, we take reasonable steps to delete it or remove identifying details.
Request access, corrections, or deletion
You may contact North Carolina Pest Pros to ask what personal information we hold about you, request a correction, or ask us to delete information. We may need to confirm your identity and clarify the information involved before handling a request.
Some records may be retained when required by law or needed for legitimate service, warranty, or compliance purposes. If we cannot fulfill a request in full, we will explain the reason where appropriate.
For privacy questions or to make a request, call (855) 681-0299, email [email protected], or write to 410 Glenwood Avenue, Suite 200, Raleigh, NC, United States. Please avoid sending sensitive information by ordinary email.
We will use the details you provide to understand and respond to your request. This policy describes our current practices and may be updated when our information handling changes.